FAQ
Frequently asked questions
Find clear answers about document safety, delivery time, report options, AI detection, payments, the WhatsApp process, and portal access.
Document Safety
Do you store my document?
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Documents are processed only for the report workflow and deleted after delivery.
Is my document added to any public repository?
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The workflow is designed for non-repository report handling.
Who receives the report?
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Only you receive the report through the selected delivery method.
Delivery
How fast is delivery?
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Most reports are delivered within 10-30 minutes depending on file size and queue.
Can I get urgent delivery?
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Message us on WhatsApp and the support team will confirm the current delivery time.
Reports
What type of report will I receive?
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You will receive a PDF report based on the service and plan selected.
Which service should I choose?
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Choose based on your university, college, journal, or department requirement. If unsure, message us on WhatsApp.
AI Detection
Is AI detection included?
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AI detection support is available for selected report workflows and plans.
Can you check AI-written content?
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Yes, AI detection-related support can be selected where available.
Pricing
Which plan is best for thesis work?
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The Student plan is usually best for repeated checks and thesis drafts.
Can departments get custom pricing?
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Yes, departments and institutions can contact support for custom pricing.
WhatsApp Process
How do I submit my file?
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Message us on WhatsApp, choose a plan, receive portal access or a guest upload link, and upload through the secure portal.
How do I pay?
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Payment instructions are shared through WhatsApp during the order process.
Portal Access
Where do I upload my document?
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Documents are uploaded through the secure PlagExpert portal or a guest upload link.
Can I track my report?
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Yes, clients can track and download results through the portal.
Still have questions?
Message us on WhatsApp and we will guide you to the right service and plan.